Returns, Refunds & Complaints Policy at Flower Delivery Streatham
Our Fresh Flowers Guarantee for Streatham
As a reputable local Streatham florist, we understand that the quality of your flower delivery matters. That’s why every bouquet from Flower Delivery Streatham is covered by our Fresh Flowers Guarantee. We are dedicated to providing beautifully arranged, vibrant flowers that delight every recipient in Streatham and the surrounding local areas. We proudly serve households, businesses, and local organizations with the highest standards of floristry and customer service.
Damaged-On-Arrival Policy
We take extensive care to ensure all flower arrangements are securely packed and delivered in pristine condition. However, if your bouquet arrives damaged or does not meet your expectations, please let us know as soon as possible. Claims for any flowers or arrangements that arrived damaged MUST be reported within 24 hours of delivery. This enables us to address your concerns quickly and efficiently, ensuring your full satisfaction with our service.
The Freshness Window
We guarantee that all flowers delivered within Streatham will remain fresh for a minimum of five days from delivery when cared for according to our included flower care instructions. If your flowers fade or wilt prematurely within this freshness window, please contact us promptly. Our florists use only the freshest seasonal blooms sourced locally and from trusted suppliers, so you can enjoy longer-lasting arrangements every time you order.
Refund & Replacement Options
Your satisfaction is our top priority. In the event your flowers are damaged on arrival or do not live up to our freshness guarantee, we offer practical solutions for your peace of mind:
- Replacement: We will arrange for a fresh bouquet or a similar item to be delivered at the earliest possible time, depending on your preference and seasonal availability.
- Refund: If a replacement is not possible or is unsatisfactory, we will process a full or partial refund in accordance with our policy once your claim is verified.
Refunds are issued to the original payment method. Our team will work with you to ensure a smooth process and the best possible outcome.
Complaints Process
At Flower Delivery Streatham, we value open and constructive feedback from our customers. If you wish to make a complaint about any aspect of your order—from delivery issues to the freshness and presentation of the flowers—please contact us within 7 days of your delivery.
To ensure a prompt review, include the order details, photographs of the flowers if applicable, and a brief description of your concern. Our dedicated Streatham-based customer care team will investigate your complaint and respond with a proposed resolution within two business days. Whenever possible, we aim to resolve complaints swiftly and amicably, maintaining the trust that local Streatham homes and businesses have placed in us for all their flower delivery needs.
Trusted Streatham Florist at Your Service
Flower Delivery Streatham is proud to be your local florist, committed to brightening homes, offices, and special events with fresh flowers and reliable service. We thank you for choosing us and look forward to exceeding your expectations—every time you order.
