Welcome to Flower Delivery Streatham. These Terms & Conditions apply to the online purchase and delivery of flowers through our website, specifically serving Streatham and the surrounding areas. By placing an order with Flower Delivery Streatham, you agree to the terms detailed below. Please read them carefully before making a purchase.
Our flower delivery services are available to individuals aged 18 or over residing in Streatham and adjacent neighbourhoods. These Terms & Conditions apply to all transactions made through our online platform, including custom and standard orders.
Ordering fresh blooms online with Flower Delivery Streatham is convenient and straightforward. The following steps outline our order process:
Payments must be made in full at the time of ordering. We accept a variety of secure payment methods as indicated on our website, including major credit and debit cards. All prices are listed in pounds sterling (GBP) and include applicable VAT unless stated otherwise. Delivery charges, where applicable, are clearly displayed before your order is confirmed.
By placing an order with Flower Delivery Streatham, you confirm that the payment details provided are valid and you are authorised to use them. All payments are subject to verification and authorisation by your payment provider. If your payment is not authorised, we cannot fulfil your order and will notify you of the cancellation.
We strive to ensure that all selected flowers and arrangements are available as depicted. Occasionally, due to seasonal availability, adverse weather, or stock shortages, substitutions may be necessary. Any switched items will match or exceed the value and quality of the original selection. We endeavour to contact you if significant substitutions are required, but reserve the right to proceed to avoid delays, especially for time-sensitive occasions.
All products are subject to availability. Unavailability of requested items may result in cancellation of your order and a full refund if no suitable alternatives can be agreed upon.
Flower Delivery Streatham offers delivery services within Streatham and surrounding areas only. Delivery times and dates are selected and confirmed at checkout. While we strive to deliver on your chosen date, exact times cannot be guaranteed. Peak dates (e.g. Valentine's Day, Mother's Day) may lead to extended delivery windows.
It is your responsibility to provide an accurate delivery address and recipient details. Failure to do so may result in missed or delayed deliveries, for which we cannot accept liability. If a recipient is not available at the delivery address, our driver may leave flowers with a neighbour, in a safe location, or return them to our premises for redelivery depending on specific instructions and our discretion. In these instances, we will leave a calling card or follow-up instructions, where possible.
Cancelling an Order: Orders can usually be cancelled up to 24 hours before the scheduled delivery date. To request a cancellation, contact us with your full order details. Custom, made-to-order, or same-day orders may not be eligible for cancellation if preparation work has begun.
Order Amendments: You may request changes to your order (such as recipient information or product selection) before it is dispatched. While we endeavour to accommodate all amendment requests, this cannot always be guaranteed depending on operational factors.
Refunds: Approved cancellations will be refunded in full to your original payment method within a reasonable timeframe. Refunds for partial cancellations or substitutions may be processed on a case-by-case basis. Please note, banks and card issuers may take additional time to credit your account.
As fresh flowers are perishable goods, returns are not generally accepted. However, in the event that you or the recipient are dissatisfied with the quality or condition of the delivered flowers, please contact us promptly (ideally within 24 hours of delivery) with photos and details. We may offer a replacement, partial/full refund, or alternative resolution depending on the circumstances.
Complaints must be supported by evidence (such as photographs) and will be investigated in good faith. Each case is handled individually, and our decision on appropriate remedies is final, subject to your statutory consumer rights.
While Flower Delivery Streatham takes every reasonable effort to ensure goods and services are of a high standard, we cannot accept responsibility for events outside our control or factors caused by inaccurate information from the customer (e.g. incorrect delivery address or recipient details). Our liability for loss or damage arising from your order is strictly limited to the purchase price of the affected item(s) and delivery costs paid.
We are not liable for:
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury due to our negligence, or any liability which cannot be limited or excluded by law.
All content on our website, including product images, text, and branding, is the property of Flower Delivery Streatham or our licensors. You may not reproduce, copy, or use our content for commercial purposes without prior written consent.
Your personal data will be collected, stored, and used in accordance with applicable UK data protection laws and our Privacy Policy. This information is used primarily to fulfil your orders and improve our services. We will not pass your details to third parties except where necessary for order fulfilment or as required by law.
We are not responsible for any delay or failure to perform our obligations under these Terms & Conditions if such delay or failure is caused by events outside our reasonable control, including but not limited to natural disasters, fire, floods, epidemics, strikes, transport disruptions, accidents, or governmental actions.
We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be posted on our website and come into effect at the time of publication. We recommend reviewing these Terms periodically. Your continued use of our services constitutes acceptance of any modifications.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. By using Flower Delivery Streatham's services, you agree to submit to the exclusive jurisdiction of the English courts.
These Terms & Conditions are tailored for customers ordering flower delivery within Streatham and neighbouring localities. Please note that certain features, such as delivery options and cut-off times, may vary based on your location. We recommend reviewing all service information at checkout and contacting us if there are questions regarding specific addresses or service coverage in your area.
If you have any queries regarding these Terms & Conditions, your order, or our flower delivery services in Streatham, please contact our customer service team by using the contact form provided on our website. We aim to respond to all queries as promptly as possible.
Effective Date: These Terms & Conditions are effective as of January 2024 and apply to all transactions subsequently concluded until further notice.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Streatham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Streatham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
